Refund & Cancellation Policy

Last updated: October 27, 2026

This policy is part of our Terms of Service. It explains how to cancel, when you get money back, and the right of withdrawal for consumers in the EU, the EEA and the UK. "We" are Vincent Dottai, who runs Vincent Dottai Marketing JDG (contact details in section 8).

In short

• You can cancel at any time. ViralSwap keeps working until the end of the period you've paid for, and you won't be charged again.
• Changed your mind? Ask within 14 days of your first payment and you get it back (section 2).
• Apart from that, we don't refund renewals or the unused part of a period, except where this policy or the law says so.
• Consumers in the EU, the EEA and the UK also have a legal right to withdraw within 14 days of buying, even after they've started using ViralSwap (section 4).
• Refunds go back through Whop to the payment method you used.
• We can't refund what other companies charge you, such as Higgsfield credits, your Claude plan or HikerAPI.

1. Canceling

Cancel in the app under Settings › Plan › Manage subscription, which opens Whop's billing page, or in your orders on whop.com. To avoid the next charge, cancel before your renewal date.

After you cancel, the app shows the date your subscription ends. ViralSwap keeps working until then, and Whop doesn't charge you again. Until that date you can take the cancellation back on Whop.

2. Our money-back promise

If ViralSwap isn't right for you, write to us within 14 days of the first payment for your first ViralSwap subscription, and we refund that payment in full. You don't need to give a reason. The promise applies once per person; it doesn't cover renewals or later subscriptions.

3. Other refunds

We also give money back:

• For billing mistakes. If you were charged twice or charged the wrong amount, we refund the difference.
• When we end ViralSwap or your subscription for a reason other than your breach of the Terms, or when you end your subscription because of a change to ViralSwap or to the Terms that you don't accept (Terms, sections 14 and 21): the part of your last payment that covers the time after the end.
• When ViralSwap doesn't work as it should and we can't fix it (Terms, section 15): a price reduction, or what you paid for the time it didn't work properly.

4. Right of withdrawal for consumers in the EU, the EEA and the UK

This section applies if you're a consumer living in the EU, the EEA or the UK. It also applies if you run a sole proprietorship in Poland and ViralSwap isn't of a professional nature for you (Terms, section 3).

The 14 days

You have the right to withdraw from your contract within 14 days without giving any reason. The 14 days start on the day you buy your subscription.

We don't ask you to give up this right: you may use ViralSwap during the 14 days and still withdraw.

How to withdraw

To withdraw, tell us clearly that you want to withdraw from your contract, before the 14 days are over: by e-mail to support@viralswap.io or by post to Vincent Dottai Marketing JDG, Ostrzycka 1/3, 82, 04-035 Warszawa, Poland. Please give us the e-mail address of your Whop account, so that we can find your subscription. You may use the model form below, but you don't have to. It's enough to send your message before the 14 days are over.

What happens then

If you withdraw, we refund all payments we received from you for the subscription, without undue delay and at the latest within 14 days of the day we receive your message. You don't pay for the days you used ViralSwap. The refund goes to the payment method you used, through Whop, unless we agree on something else with you, and you don't pay any fees for it. Your subscription ends, and the app locks at its next check; you must stop using ViralSwap.

Model withdrawal form

Fill in and send this form only if you want to withdraw from the contract.

To: Vincent Dottai Marketing JDG, Ostrzycka 1/3, 82, 04-035 Warszawa, Poland, support@viralswap.io

I hereby give notice that I withdraw from my contract for the supply of the following digital content: ViralSwap ................ (Beginner, Pro or Ultra)

Bought on: ................

Name: ................

Address: ................

E-mail address of my Whop account (helps us find the subscription): ................

Signature (only if this form is sent on paper): ................

Date: ................

5. How refunds are paid

• Refunds are paid through Whop to the payment method you used, including the tax you paid. Your bank or card issuer may take a few business days to show it.
• A refund of a whole payment ends access to ViralSwap at once: the app locks at its next check. A partial refund doesn't.

6. What other companies charge you

Higgsfield credits, your Claude plan or Anthropic API usage and HikerAPI requests are charged by those companies, not by us, even when the app uses them for you. We can't refund them; ask those companies about their own refund rules.

7. Chargebacks and payment disputes

Please write to us before you dispute a payment with your bank: we can usually sort it out faster. While a dispute is open, we may pause your access to ViralSwap. Nothing in this policy limits your rights with your card issuer.

8. Contact

Vincent Dottai Marketing JDG, Ostrzycka 1/3, 82, 04-035 Warszawa, Poland. Tax ID (NIP): 1133213907. E-mail: support@viralswap.io. Phone: +48 508 850 327.